Feedback and Coaching


Two of the most important management skills  -  and two of the biggest challenges  -  are how to give feedback and how to coach.   They are a key part of all Performance Management systems and are central to developing team members.

The workshop will demonstrate and practise how to :
  • understand the difference between genuine feedback and simply telling someone what you think
  • use different kinds of feedback, according to the situation, the timing and the individual
  • deal confidently with under-performance when feedback is not enough
  • understand what coaching is compared to other ways of developing people and what are its advantages and disadvantages
  • use a coaching model to help structure coaching conversations
  • use the key coaching techniques in a wide range of situations, including performance development, problem solving and taking responsibility.

As a result of this workshop, participants will be able to give feedback confidently and coach successfully.

The workshop is highly active, so all participants will practise the skills in one-to-one conversations.     

Sales managers would benefit from a tailored version,  Coaching on the move, which practises the skills in the specific context of coaching during a day of sales meetings.

This programme is run as a two-day workshop.  Where appropriate, participants will be encouraged to practise with real examples.  The small group size enables real progress to be made on real issues.

For further information, contact us.

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